Refund and Return Policy

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Overview

At Meston Trade Inc, we are dedicated to ensuring your complete satisfaction with our products. We understand that there may be instances where you need to return a product. Our refund and return policy is designed to be transparent and customer-friendly, ensuring a straightforward process for our valued customers.

Eligibility for Return

  • Returns must be made within [specify number] days of delivery.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Proof of purchase or a receipt is required for all returns.

Non-Returnable Items

  • Please note that certain types of items cannot be returned, such as custom-made products or special orders.
  • Items on sale or clearance cannot be returned.

Return Process

  • To initiate a return, please contact us at info@mestontile.com or call us at 718-208-8942. We will provide you with instructions on how and where to send your return.
  • The customer is responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Refunds

  • Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mestontile.com and send your item to the specified return address.

Shipping Damages

  • In the case of products damaged during shipping, please contact us immediately. We will work with you to ensure a satisfactory resolution, which may include a replacement or a refund.

Contact Us

For more information about our refund and return policy, please contact us at info@mestontile.com or call us at 718-208-8942.

Contact us

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